DELIVERY:

At this stage, our online shop is only available to Australian residents. International customers are welcome to contact us by phone or email to make arrangements for purchasing and delivery.

We will ship orders on the same business day if placed before 4pm. Orders placed after 4pm will be dispatched the next business day.

The Mud Factory does not accept any responsibility for any loss or damage of items/parcels once they have left our office. Therefore we strongly recommend that you use Express Post as it can be tracked should any problem occur. If you experience problems with your delivery please contact us.

REFUND:

Your satisfaction is very important to us. Exchanges will happily be given if the item is unused, and with all packaging and labels intact. Contact must be made within 10 days of receipt of your order. An additional delivery fee for this service will be charged. Please note: Sale items are not exchangeable, and all sales are final.

VARIATIONS:

Our products are not mass-produced; they are created locally and internationally by skilled craftspeople. Variations are inherent in hand-made products and are not considered product faults.

AVAILABILITY:

Should you order a product which is out of stock, we will contact you to let you know when the product will be available and what alternatives are currently in stock.

PAYMENT:

Products purchased through our online shop will not be shipped until payment has been received in full.

PRIVACY:

The Mud Factory respects and protects your privacy. Your personal details will under no circumstances be disclosed, exchanged or sold, unless ordered by a court of law. Credit card details will be used to process orders only and will not be kept on file.